Return / Cancellation Policies
Cancel Items from an Order
CR500Works customers may cancel an item from their order for any item with the exception of special orders or sale items provided that the customer order has not yet entered the CR500Works shipping and processing department.
Customers are encouraged to contact CR500Works as soon as possible to cancel items from their order.
If the item to be canceled has already entered the shipping process, it cannot be canceled by our customer service department. However, customers may return the item at their own shipping expense for a full refund. Please refer to the CR500Works Return Policy below for more information.
General Return Policy
CR500Works customers may return new, un-opened items purchased and fulfilled from CR500Works within 30 days of CR500Works receipt or invoice for a full refund at customers own shipping expense. Items should be returned in their original product packaging. CR500Works will only pay return shipping charges if the return is a result of our error.
Customers should expect to receive a full credit to the credit card used to place the order within two weeks of CR500Works receiving returned item to the return shipper. However, in many cases customers may receive a refund from CR500Works sooner. This time period includes the transit time for CR500Works to receive the customer return from the shipper (5 to 8 business days) and the time it takes CR500Works to process customer returns once CR500Works receives it (2 to 5 business days).
Items That Are Not Returnable
CR500Works does not accept returns of the following items:
1. Items that are opened and used.
2. Items that are damaged by customers.
If a customer received a faulty item from CR500Works and needs to exchange it for the same replacement item. The customer may return the item to CR500Works for inspection complete with proof of customer shipping costs. If upon inspection by CR500Works the item is deemed faulty, CR500Works will ship a replacement item to the customer at no expense. CR500Works will also include reimbursement to the customer for the shipping costs incurred to ship the faulty item back to CR500Works.
If the customer would like to exchange a faulty item for a different item, they can return the faulty item to CR500Works for inspection complete with proof of customer shipping costs. If upon inspection by CR500Works the item is deemed faulty, CR500Works will ship a replacement item to the customer at no expense unless the shipping costs to ship the different replacement item is substantially higher due to increased weight and size as compared to the original items. In this event, the customer will only be charged the increased shipping costs above and beyond what the cost would have been for shipping the original faulty replacement item back to the customer. CR500Works will also include reimbursement to the customer for the shipping costs incurred by the customer to ship the faulty item back to CR500Works.
Please allow approximately 5 to 7 business days to process returns after items are received at the CR500Works Returns Center. CR500Works will notify customer via e-mail when the replacement items are processed and ready to be shipped.
29851 Aventura Suite N, Rancho Santa Margarita, CA, USA 92688